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Report a Problem with OCS

The CRP does not investigate individual cases. Our role is to find the patterns that emerge from problems with many cases. If you feel your case has not been handled properly by OCS, your first step should be to seek a solution through OCS. If you have not already taken your complaint to your worker’s supervisor, we would strongly encourage you to do so. If your complaint is with your caseworker, the next person in the chain-of-command is their supervisor. If the supervisor does not handle the situation to your satisfaction, then ask for the Staff Manager, then the Children's Services Manager; and finally the Field Administrator. OCS’ policy states that: It is the responsibility of division employees to work with individuals who are expressing concern regarding the division.

If you are not satisfied with the way your situation has been handled within the chain of command you have two options. You may file a grievance with OCS or you may contact the Sate of Alaska's Ombudsman's Office which investigates claims against any state agency. We would still like to hear about your issue so we can determine if your case is similar to other problem cases. Please e-mail the details to us, but understand that we do not have the authority to affect your outcome in any way.